CLICA Implementing Cisco Collaboration Applications

The Implementing Cisco Collaboration Applications (CLICA) v1.0 course provides you with the knowledge and skills to streamline communication protocol, strengthen compliance measures, and enhance your communication systems and devices with knowledge about Single Sign-On (SSO), Cisco Unified IM & Presence (IM&P), Cisco Unity® Connection and Cisco Unity Express, and Application clients.


Through a combination of lessons and hands-on training, you acquire the skills to maximize the agility of robust management systems. This couse helps you prepare for the Implementing Cisco Collaboration Applications (300-810 CLICA) exam.

Course Objectives

Target Audience

This course is designed primarily for network and software engineers who are interested in learning about automation and programmability and hold the following job roles:

Network architect
Network designer
Network engineer
Network manager
Network administrator

Course Prerequisites

Before taking this course, you should have the following knowledge and skills:

Basic understanding of networking technologies
Basic understanding of voice and video
Cisco Unified Communications Manager experience including single-site dial plan, single public switched telephone network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks.
The following Cisco courses can help you gain the knowledge you need to prepare for this course:

Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
Understanding Cisco Collaboration Foundations (CLFNDU)

Associated Certifications: CCNP Collaboration
Associated Exam: 300-810 CLICA

After taking this course, you should be able to:

Configure Cisco Unity Connection integration
Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
Configure and troubleshoot Cisco Unity Express
Describe SSO for Cisco Unified Communications applications
Describe how Cisco Jabber® and Cisco Unified Communications Manager IM&P are integrated with other Cisco or third-party applications
Customize the Cisco Unified Communications Manager IM&P and Cisco Jabber functionality
Configure and troubleshoot chat rooms and message archiving
Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM&P
Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM&P server
Configure call recording and monitoring