Capability Stream (OSA, RCV, SOA, PPO)

PPO ITIL-2011 Intermediate: Planning, Protection and Optimization

Продолжительность: 40 ч    

Описание курса

Управление качеством и рисками ИТ-услуг — в ITIL и на практике/ Аккредитованный сертификационный курс для практиков: рекомендации ITIL, практический опыт и подготовка к сертификационному экзамену.

Какие разделы ITIL изучаются в этом курсе?
AXELOS Certified PartnerУчастники курса детально изучают практики планирования, предоставления, контроля ИТ-услуг, управления рисками и ресурсного планирования. В курсе рассматриваются процессы:
управления доступностью
управления непрерывностью ИТ-услуг
управления информационной безопасностью
управления мощностями
управления спросом

Этот учебный курс предполагает, что слушатель уже ознакомился с «Основами ITIL». После прослушивания курса «Planning Protection and Optimization», входящего в трек ITIL Capability Stream, слушатель допускается к экзамену «ITIL PPO».
Сдав экзамены OSA, RCV, SOA и PPO, вы можете переходить к курсу и экзамену «Managing Across the Lifecycle», сдав который вы получаете звание ITIL Expert.
Вы можете заменить один из курсов и экзаменов OSA, RCV, SOA или PPO на новый курс и экзамен ITIL Practitioner.

Программа курса

• IT Professionals, Business managers,Business process owners
• Individuals who require a deep understanding of how the ITIL Certificate in the Planning, Protection and
Optimization processes may be used to enhance the quality of IT service support within an organization
• IT professionals who are working within an organization that has adopted and adapted ITIL and who need to be
informed about, and thereafter contribute to, an ongoing service improvement program
• Operational staff involved in capacity management, availability management,ITSCM, information security management, and demand management, and who wish to enhance their role-based capabilities
• Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
• Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules
• Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite

• Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge
• 2 to 4 years’ professional experience working in IT service management is highly desirable
• Complete at least 30 contact hours (hours of instruction, excluding breaks, with an
Accredited Training Organization (ATO) or an accredited e-learning solution), as part of a formal, approved training course/scheme Course data sheet Page 2
• Complete at a minimum 12 hours of personal study by reviewing the syllabus and the pertinent areas within the ITIL Service Design core guide
• Before attending training for the certification it is also strongly recommended that candidates read the
ITIL Service Lifecycle core publications and, in particular, the ITIL Service Design publication

Course objectives
Candidates can expect to gain competencies in the following areas upon successful completion of the education and examination components related to this certification:
• Service design in PPO and lifecycle context
• Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization
• Capacity management as a capability to realize successful service design
• Availability management as a capability to realize successful service design
• IT service continuity management as a capability to support overall business continuity management
• Information security management as part of the overall corporate governance framework
• Planning, protection and optimization roles and responsibilities
• Technology and implementation considerations
• Organizational roles relevant to PPO And specifically in the following key ITIL process and role areas:
• Capacity management
• Availability management
• IT service continuity management
• Information security management
• Demand management
• Challenges, critical success factors and risks for planning, protection and optimization